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The Distinction Between Data Backup and Business Continuity by Brandon Garcin Believe it or not, the first data backups were made on paper. Dating back as early as the 18th century, the "technology" was used in the form of paper tapes constructed from punch cards to control the functions of automated machinery such as textile looms. The concept of these cards was then further developed by IBM in the early days of data processing, where data input, storage and commands were captured using a series of hole punches. In 1956, IBM introduced the 350 disk storage unit - the first ever hard disk drive. It was 60 inches in length, stood nearly 70 inches tall and had a capacity of 5 million 6-bit characters - or 3.75 MB of data. And although less than 4 megabytes may not seem like much (a decent cell phone can today take a picture with a larger file size), the 350 unit represe... (more)

DDoS Attacks: An Overview of the Business-Crippling Cyber Threat All MSPs Should Watch for

We all want to drive more traffic to our websites to convert visitors into leads and then close those leads into customers. Unfortunately, not all traffic is good traffic. Traffic can also be used as a malicious tool against your website. If you want to understand the whole spectrum of cybercrime, you can't just stop at ransomware and phishing schemes. One attack that has become more and more common across the web in recent years is known as the DDoS, or Distributed Denial of Service, attack. DDoS attacks have been around for more than a decade, but hackers are constantly findi... (more)

Win New Clients and Revenue with the HIPAA Assessment Tool, Powered by RapidFire Tools [Webinar]

Helping clients become HIPAA compliant can be a daunting process. Many MSPs struggle with finding the time and resources needed to get started. However, the opportunity to win more clients and revenue cannot be ignored, especially if a significant portion of your client base operates in the healthcare vertical. More importantly, you're legally required to provide this layer of security if you serve these clients. Currently, as defined by the US Department of Health and Human Services, the HIPAA Breach Notification Rule “requires covered entities and business associates to provi... (more)

Use RMM as a Fast Pass for Client Service Delivery

     Now that summer is in full swing, we thought this would be a perfect time to put together a bucket (or “buckIT”) list to help you improve and expand your IT services this season. To make your summer even more worry-free, we’ll be providing you with your MSP Summer BuckIT List, a series compiling 15 tasks you can check off to help your business thrive this summer and into the end of the year! What better way to kick off our summer buckIT list than with the services you provide your customers. So without further ado… the first item on our buckIT list is to take advantage of ... (more)

3 Compensation Plans to Motivate Your MSP Sales Team

Compensation plans affect your sales representatives' motivation to close sales. Most plans combine base salary and commission, with the primary emphasis on the latter since it is directly tied to how many accounts the representative is able to win. However, sometimes this isn't always the best option. Salespeople will sell what they know, as opposed to what you want them to sell, in order to maximize their near-term income.  ... (more)