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What IT Support Used to Look Like... by Jaq Baldwin If you ever saw the classic SNL sketch in which Jimmy Fallon portrays "Nick Burns, Your Company's Computer Guy" you're probably familiar with the pain and humiliation he causes the end users he is tasked with supporting. Condescending. Impatient. Way smarter than everyone else. Unfortunately, this is how people used to perceive MSPs and IT solutions providers. It used to be guys like Nick were just what small-to-medium-sized business had to endure if they wanted to get their computers to work. Snide remarks and Cheeto breath aside (or maybe not), there was some truth to Fallon's character. IT support was inefficient and arduous. But man oh man... That is SO '90's. Once Upon a Time... When your clients had an issue, they'd call or email the in house "IT Guy." When he'd finally get around to making it to an employee's... (more)

Why IT Security Is a Top Concern for SMBs | @CloudExpo #Cloud #Security

Why IT Security Is a Top Concern for SMBs By Lily Teplow Although security is one of the most talked about topics in the IT channel today, there's a widespread lack of education and awareness in the workplace. Small and medium-sized businesses (SMBs) are welcoming more technology into their everyday environment, but the rapid development of this technology is also accompanied by changes in cybersecurity and Internet threats. What these businesses don't know is that they can become more aligned with cybersecurity and IT security spending by outsourcing to an MSP like you. You offe... (more)

Build a Business Model That Can Withstand the Tide By @LilyTeplow | #Cloud

Build a Business Model That Can Withstand the Tide By Lily Teplow How should you really be looking at managed IT services as an MSP? In the sea of service providers today, many businesses struggle with making the MSP model work for them. If you want to ensure that your MSP business can withstand the tide, you have to adapt to the constant ebb and flow of the industry. Building a strong business model is a lot like building a sandcastle. You have to start with an open canvas and vision in mind. You must find a solid foundation and account for changes in your environment or industr... (more)

What to Do with All of That Data By @LilyTeplow | @BigDataExpo #BigData

What to Do with All of That Data: Retention Best Practices by Lily Teplow Imagine for a moment that you have three doors in front of you containing the data your clients have backed up. Behind door number one lies a complicated clutter of data, various files, and unidentifiable information. Behind door number two you have a data desert, with little or no available information. Finally, behind door number three is a perfectly organized system of saving exactly what is needed and disposing of what isn't. I'm guessing if you had the choice, you'd probably choose door number three, bu... (more)

CES 2016 - What MSPs Need to Know

CES®, the global technology event formerly known as the Consumer Electronics Show, wrapped up last week to record-breaking numbers - showcasing innovators, inventors, makers and breakthrough technologies that seek to push the present day into tomorrow. Over 170,000 industry professionals from around the world attended CES, representing 150 countries and including more than 100 official delegations. CES is so large that it’s nearly impossible to see everything—there’s over 2.47 million square feet of exhibit space with 3,800 exhibitors. ... (more)